Frequently Asked Questions
Welcome to FakeTan.co.uk
Our platform enables tanning brands of all sizes to sell their products direct to customers. As a specialist website focusing exclusively on the sunless tanning industry, we give customers better visibility of all the latest self tan products and deals, allowing you to buy direct from the brands online shops hosted right here on the Fake Tan platform.
How do I shop on your marketplace?
Similar to other marketplaces, we serve as a platform for businesses to list and sell their products direct to customers. Simply search and buy your desired products and your order is dispatched to you direct from our sellers.
Who dispatches my orders?
Each seller dispatches customer orders themselves and you receive your order dispatch notification emails via our platform. Orders are shipped either from the seller's premises or from our own fulfilment warehouse on behalf of the seller. Full dispatch information for your order is shown during checkout.
Who am I paying when I check out?
Our marketplace allows you to order direct from each business, in a similar way other marketplaces operate. Our secure payment gateway (Stripe) lets you pay sellers directly when placing your order - if you have multiple products from several different sellers in your cart our system automatically splits and sends your order to the relevant sellers, allowing you to just check out once like you normally would when ordering online.
How are you different?
As a marketplace platform, you get to deal direct with each brand - from application questions, general product information and guidance, through to ordering the best products for your requirements, who is better to help you than the brands themselves? When you are ready to order, simply check out as usual and your order will be dispatched direct to you.
Which brands are available?
We are open to all sunless tanning brands and we carefully vet each business before allowing them to sell on our marketplace. As our marketplace grows, the selection of self tan brands will continue to increase, making us your one-stop shop for all your fake tan needs.
I have a question about my order...
Simply use the 'Contact Vendor' option from within the Orders section of your account and you will be connected direct to the brand to answer any questions you may have regarding your order.
Do you have a newsletter?
Absolutely! Each month, our brand partners offer exclusive deals and discounts available to our newsletter subscribers, so be sure to sign up to receive time-limited special offers from many of your favourite fake tan brands.